Handling Difficult Conversations
-Turning Conflict Into Cooperation –
How many of you would like to improve your relationships? We know that our professional and personal relationships can give us the greatest support or cause us the greatest stress. In this exciting two part series, D. Trinidad Hunt shows you how to enhance all your relationships by turning difficult conversations into discussions.
Through the use of a multi-dimensional communication model Trinidad illustrates the challenge we face in our communication with others. She then explains how the ‘default setting’ of “Us and Them” on our mental computer further exacerbates the issue.
Once the stage is set and the challenge is clear, Trinidad reveals how to transform a difficult conversation into a win/win dialogue. She leads participants through a step-by-step process on how to turn a challenging conversation into a successful dialogue.
This program includes not only the presentation and slides, but also a full booklet with written activities to help participants practice the techniques. Please download and review all materials prior to watching the video presentation.
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