We continue to be very pleased with the results of your current training with our customer service managers and supervisors. It’s been 24 months and the skill level and results continue to increase. It is indeed exciting to see the transformation in these people and their on-the-job performance.
The training provided them with a major “shot” of self-esteem plus the tools to achieve results we were seeking in our ‘customer contact’ employees. I know the next phase of the Train the Trainer program will take these employees to even higher levels of sustained performance.
Mr. Bill Butts
Vice President, Marketing